Microsoft is initiating a Surface Genius 4 substitution and guarantee discount program for those with proceeded with screen-gleaming issues.
Following quite a while of reports from some Surface Genius 4 clients about screen-flashing issues, Microsoft is organizing a substitution program.
surfacepro4flickerreplacementprogram.jpg
Credit: Microsoft
Disclosed on May 11, the substitution program - which is for both buyer and business clients - is plot on Microsoft's Help site. (Cap tip to The Skirt for the connection.)
From the Microsoft site:
"We have heard your input and after watchful examination, have established that a little level of Surface Genius 4 gadgets are showing a screen flash that can't be tended to with a firmware or driver refresh. To help clients influenced by this issue, we will supplant qualified Surface Professional 4 gadgets for up to three years from the date of procurement, complimentary."
When Surface Genius 4 clients with screen flashing issues have introduced all the most recent Surface and Windows Updates and decided the issue hasn't been settled, those influenced should bundle up their Surfaces and ship them back. Microsoft is stating it might take five to eight business days to get a traded gadget from the date that the first gadget is delivered. (Substitution gadgets are restored units.)
Furthermore, any Surface Ace 4 clients who officially paid an out-of-guarantee expense to repair the screen flashing issue will be qualified for a discount, as per the help site.
Unique reports of Surface Ace 4 screen gleaming go back to 2015 and have proceeded since. Microsoft presented the Surface Star 4 in October 2015.
A year ago, Buyer Reports dinged Microsoft over unwavering quality issues with its Surface line. Be that as it may, organization authorities accepted starting a year ago they had turned the corner on quality and unwavering quality issues with Surface gadgets, as per a released inner reminder.
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Following quite a while of reports from some Surface Genius 4 clients about screen-flashing issues, Microsoft is organizing a substitution program.
surfacepro4flickerreplacementprogram.jpg
Credit: Microsoft
Disclosed on May 11, the substitution program - which is for both buyer and business clients - is plot on Microsoft's Help site. (Cap tip to The Skirt for the connection.)
From the Microsoft site:
"We have heard your input and after watchful examination, have established that a little level of Surface Genius 4 gadgets are showing a screen flash that can't be tended to with a firmware or driver refresh. To help clients influenced by this issue, we will supplant qualified Surface Professional 4 gadgets for up to three years from the date of procurement, complimentary."
When Surface Genius 4 clients with screen flashing issues have introduced all the most recent Surface and Windows Updates and decided the issue hasn't been settled, those influenced should bundle up their Surfaces and ship them back. Microsoft is stating it might take five to eight business days to get a traded gadget from the date that the first gadget is delivered. (Substitution gadgets are restored units.)
Furthermore, any Surface Ace 4 clients who officially paid an out-of-guarantee expense to repair the screen flashing issue will be qualified for a discount, as per the help site.
Unique reports of Surface Ace 4 screen gleaming go back to 2015 and have proceeded since. Microsoft presented the Surface Star 4 in October 2015.
A year ago, Buyer Reports dinged Microsoft over unwavering quality issues with its Surface line. Be that as it may, organization authorities accepted starting a year ago they had turned the corner on quality and unwavering quality issues with Surface gadgets, as per a released inner reminder.
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At the point when will your PC get the Windows 10 April 2018 Refresh?
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